Effective date: October 1, 2026
1. Agreement to these terms
By using the 1APP website, booking a demo, submitting information, purchasing services, or using any 1APP automation system, you agree to these Terms & Conditions. If you do not agree, do not use the website or services.
2. About 1APP
1APP provides AI automation and follow-up systems for trades and local service businesses. Services may include missed-call text back, booking calendars, AI voice reception, appointment reminders, review requests, lead nurture workflows, CRM setup, website builds, and custom automations.
3. Services and scope
The exact services, features, pricing, setup work, timelines, and deliverables will be confirmed through a quote, proposal, invoice, onboarding document, written message, or separate agreement. If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls.
4. Client responsibilities
Clients are responsible for:
- Providing accurate business, contact, calendar, service, pricing, and customer information.
- Approving workflows, scripts, messages, offers, website copy, and automations before launch.
- Maintaining access to required third-party accounts, including CRM, phone, email, calendar, payment, domain, or hosting tools.
- Responding to leads and customers in a professional and lawful manner.
- Complying with applicable privacy, marketing, SMS, calling, email, consent, industry, and business laws.
5. Payments, setup fees, and subscriptions
Fees may include one-time setup fees, monthly subscriptions, software/platform costs, usage charges, phone or messaging charges, custom build fees, and other approved expenses. Unless agreed otherwise in writing, setup work may begin only after payment or deposit is received.
Monthly services are billed on a recurring basis according to the agreed plan. Late or failed payments may result in paused work, suspended services, or account restrictions.
5.1 Revenue Reactivation Sprint
The Revenue Reactivation Sprint is a 14-day outbound messaging campaign for a client's authorized past leads and customers. The 14-day messaging window begins only after the agreement, authorized contact list, dedicated number, connected calendar, approved messages, compliance attestation, and testing are complete.
The standard Sprint has no upfront implementation fee. The client is responsible for approved messaging or usage charges disclosed before launch and a fixed fee for each verified estimate, subject to the written campaign ceiling agreed before launch. The fixed fee, eligibility rules, evidence source, reconciliation process, and campaign ceiling will be stated in the client quote or agreement.
A verified estimate means a qualified appointment was kept, the prospect met the written qualification rules, and the client issued an evidenced written estimate for the agreed project, normally within 48 hours. A booking alone, no-show, cancellation, unqualified lead, verbal price, duplicate, pre-existing active opportunity, or undocumented outcome is not a verified estimate.
The client is responsible for providing only contacts it is authorized to contact, removing known opt-outs and ineligible records, promptly recording campaign outcomes, and participating in the agreed reconciliation process. Broader automation, integrations, data remediation, custom development, and ongoing services are outside the standard Sprint unless separately quoted and approved.
6. Cancellations and refunds
Unless otherwise agreed in writing, setup fees and completed custom work are non-refundable once work has started. Monthly subscriptions may be cancelled according to the cancellation terms agreed with the client. Some third-party platform fees may be controlled by the third-party provider and may not be refundable by 1APP.
7. Third-party platforms
1APP may use third-party platforms for CRM, booking, calendars, messaging, phone calls, AI voice, email, payments, hosting, analytics, automation, and related services. 1APP is not responsible for outages, pricing changes, policy changes, account restrictions, data loss, or service issues caused by third-party platforms.
8. SMS, calls, email, and customer communications
Clients are responsible for ensuring that customer communications and supplied contact lists comply with applicable laws and consent requirements. This includes automated SMS, calls, emails, appointment reminders, review requests, promotional messages, follow-ups, and Revenue Reactivation Sprint campaigns. Clients must not use 1APP systems for spam, harassment, deceptive messaging, illegal activity, or unauthorized contact, and must honour opt-out requests.
9. No guaranteed results
1APP builds systems designed to improve lead capture, response speed, booking, follow-up, and customer communication. Results depend on the client’s market, offer, reputation, response time, pricing, team, sales process, ad spend, customer demand, and other factors. 1APP does not guarantee specific revenue, leads, bookings, reviews, rankings, or business results.
10. Website content and intellectual property
The 1APP website, branding, designs, workflows, templates, copy, systems, and materials are owned by 1APP or its licensors unless otherwise stated. Clients may use approved deliverables for their own business, but may not copy, resell, distribute, or claim ownership of 1APP’s reusable systems, templates, or processes without written permission.
11. Acceptable use
You may not use the website or services to break the law, infringe rights, upload malicious code, interfere with systems, scrape data without permission, impersonate others, make false claims, or damage 1APP, its clients, or third-party platforms.
12. Limitation of liability
To the maximum extent permitted by law, 1APP is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. 1APP’s total liability for any claim related to the website or services will be limited to the amount paid by the client to 1APP for the specific service giving rise to the claim during the three months before the claim.
13. Indemnity
You agree to defend and hold 1APP harmless from claims, damages, losses, liabilities, costs, and expenses arising from your use of the services, your business practices, your customer communications, your breach of these Terms, or your violation of applicable laws or third-party rights.
14. Changes to these terms
1APP may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or services means you accept the updated terms.
15. Governing law
These Terms are governed by the laws of Ontario, Canada, and applicable Canadian federal laws. Any disputes will be handled in Ontario unless otherwise required by law or agreed in writing.
16. Contact
Questions about these Terms can be sent to justin@use1app.com or adecarlo@use1app.com. You can also call (705) 243-2887.