Last updated: June 26, 2026
1. Who we are
1APP provides AI automation, booking, follow-up, missed-call text back, voice reception, reminder, review request, and related workflow systems for trades and local service businesses in Ontario, Canada.
2. Information we collect
Depending on how you interact with 1APP, we may collect:
- Contact details such as name, business name, phone number, and email address.
- Appointment or demo booking details submitted through our website or booking forms.
- Messages, call details, form submissions, and communication preferences.
- Business information needed to set up workflows, calendars, reminders, review requests, and automations.
- Basic website usage information such as device, browser, pages visited, and referral source.
3. How we use information
We use information to:
- Respond to inquiries and book demos.
- Provide, configure, maintain, and improve 1APP services.
- Send appointment confirmations, reminders, follow-ups, review requests, and service-related messages.
- Communicate with clients about onboarding, billing, support, and account updates.
- Improve our website, workflows, and customer experience.
- Comply with legal, security, and business record requirements.
4. SMS, calls, and automated communications
1APP may help businesses send SMS messages, calls, emails, appointment reminders, follow-ups, and review requests. These messages are used for legitimate business communication and customer service. Recipients can opt out of promotional or automated SMS messages by replying STOP, where supported.
5. Service providers and platforms
1APP may use third-party tools and service providers to operate the website, booking calendar, CRM, messaging, phone systems, automations, analytics, payments, email, hosting, and support. These providers may process information only as needed to deliver their services.
6. Sharing information
We do not sell personal information. We may share information with service providers, contractors, platform partners, or legal authorities only when needed to provide services, protect our business, comply with the law, or enforce agreements.
7. Data retention
We keep information only as long as reasonably needed for business, service, legal, accounting, security, or support purposes. Clients may request deletion of certain information, subject to legal or operational limits.
8. Security
We use reasonable safeguards to protect information. No online system is perfectly secure, so clients should avoid sending sensitive personal, financial, health, or confidential information unless it is necessary and shared through an approved secure process.
9. Your choices
You may contact us to request access, correction, deletion, or updates to your information. You may also unsubscribe or opt out from certain communications where available.
10. Children’s privacy
1APP is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
11. Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact
Questions about this Privacy Policy can be sent to justin@use1app.com or adecarlo@use1app.com. You can also call (705) 243-2887.
This policy is a practical business template and should be reviewed by a qualified legal professional before being relied on for legal compliance.